Community Care’s Code of Ethics includes the Mission Statement, our Statement of Values, which guides the organization in achieving this Mission, and finally, our Code of Conduct. We understand that the professional behavior and actions of employees and contracted providers are critical components in successfully fulfilling our Mission. Our Values and Standards of Conduct were created to guide employees and contracted providers in carrying out their responsibilities in a lawful and ethical manner.

Mission Statement

The mission of Community Care is to improve the health and well being of the community through the delivery of effective and accessible behavioral health services. Community Care believes that the highest quality services are best provided through a not-for-profit partnership with public agencies, experienced local providers, and involved members and families. Community Care also affirms that the success of these partnerships, as well as the achievement of the organization’s goals, relies on the strong commitment of all parties involved to conduct business lawfully and ethically.

Statement of Values

The following values are the source of this mission and focus for Community Care:

• We maintain member health and well being as our highest priority and will be responsive to the needs of all members.
• We serve as a vital resource and regional partner for communities in which we work to maximize reinvestment in developing community services and outreach efforts.
• We appreciate the diversity of our members, families, communities, providers, and staff since all are integral to the success of our mission and deserving of our respect and trust.
• We are accountable to the citizens of the region in all of our work.
• We believe that the use of professional ethics and integrity are vital in making sound business decisions.
• We will facilitate improvement in access to care and provide optimal value for the public dollars available.
• We are committed to continuous quality improvement that focuses on the highest level of customer satisfaction possible. Emphasis will be placed on linking assessments and outcomes to the decision making process by means of the latest clinical and state-of-the-art information technology.
• We value member satisfaction among our highest priorities and strive to ensure a compassionate, member-centered environment.
• We will provide a culturally competent workplace that encourages employee growth and promotes employee satisfaction.
• We will build on the strengths of members, families, and communities by encouraging members and their families to participate in all levels of nationally recognized education and prevention programs.
• We will respect and uphold the traditions of the community of which we are a part.

Code of Conduct

• Providing quality behavioral health care services that anticipate and respond to the needs of our members and to the communities we serve is our primary responsibility.
• All individuals will be treated in an honest, ethical and fair manner.
• Educating employees about conducting business ethically and legally is a primary responsibility of Community Care. Mechanisms for reporting behaviors that are not ethical or legal are a part of every employee’s annual training program.
• Safeguarding the confidentiality of all member, provider, employee, and organizational information is the responsibility of every member of the Community Care staff. Every precaution will be exercised to preserve the confidentiality of all such information.
• Information will be processed and communicated in an honest, accurate and appropriate manner. Misrepresenting facts or falsifying records will not be tolerated.
• Business relationships will be based on mutual respect and integrity while avoiding conflicts of interests between personal interests and those of Community Care.
• Employees of Community Care are responsible for utilizing resources in an economical manner while protecting against loss, theft, misuse, or damage. Resources include people, physical property, and proprietary information.
• At Community Care, we acknowledge that our staff brings unique perspectives and experiences to the organization. We value this diversity as one of our most important assets. Every individual, within every department, represents a valuable contribution towards providing access to high quality, cost-effective care to our members.
• Community Care is committed to honesty, just management, fairness, and providing a safe and healthy work environment for all employees.
• Community Care will fulfill its mission through compliance with federal, state, and county laws and regulations, as well as through contractual obligations.

UPMC Insurance Services Division is committed to adhering to ethical business practices and complying with federal, state, and local laws and regulations and requires its vendors to act in an ethical manner and to uphold the standards of conduct outlined by the UPMC Insurance Services Division Code of Conduct, which embodies our commitment to professional and legal standards. View the entire Code of Conduct for UPMC Insurance Services Division vendors.