Contact Us

HealthChoices Providers

Our regular office hours for our Provider Line are Monday through Friday, 8:00 a.m. to 5:00 p.m. In urgent or emergency situations, staff is available 24 hours a day, 7 days a week.

HealthChoices Provider Line:

1-888-251-2224

Department / Function	Phone	Fax
Community Care General Information / Main Switchboard	412-454-2120	412-454-2177
Member Services for Providers Member Emergencies Member Referrals Information and Education Member Complaints and Grievances;	888-251-2224	888-251-0087
Member Services (for Members only) Member Emergencies Member Referrals Information and Education Member Complaints and Grievances	Click here	888-251-0087
Care Management Acute Care/Outpatient Referrals Authorizations Notification/Registration of Treatment Continued Stay Review Authorization Discharge Planning Comprehensive Case Management Medical Determination Grievances Questions about Utilization Management	888-251-2224	888-251-0087
Network Development and Management Provider Applications/Contracts Credentialing Provider Education Provider Satisfaction Address Changes Provider Complaints	888-251-2224	888-251-2177
Claims Status of Claims Payment Resolution of Claims Payment	888-251-2224	800-753-8744

Mailing Addresses

Department / Function

General Correspondence Community Care Behavioral Health Organization One Chatham Center, Suite 700 112 Washington Place Pittsburgh, PA 15219

HealthChoices Claims Submission Community Care Behavioral Health Organization P.O. Box 2972 Pittsburgh, PA 15230

New York Hudson River Region Providers

Our regular office hours for our Provider Line are Monday through Friday, 8:00 a.m. to 5:00 p.m. Staff is available 24 hours a day, 7 days a week for notifications of inpatient admissions.

New York Hudson River Region Provider Line:

1-855-733-8754