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Privacy Practices

Community Care is required by the Health Insurance Portability and Accountability Act (also known as HIPAA) of 1996 to:

• Make sure the information that identifies you is kept private
• Follow the terms of the Notice of Privacy Practices currently in place
• Give you a Notice of Privacy Practices that describes our legal duties and privacy practices regarding your medical information

Everyone receives this notice when they first begin to receive Community Care insurance coverage. We also send the notice to our members every three years. If you would like a written copy of the Notice of Privacy Practices from us, please call the Community Care office in your county and we will mail you a paper copy of the notice. You can also view this notice on our website by clicking here.

Community Care is committed to keeping your personal medical information private and secure. We will use or share only the minimum necessary medical information needed to do our job. As your Behavioral Health Managed Care Organization, Community Care may use and share your medical information to help coordinate your treatment and pay for services. We may also share your medical information to help resolve a complaint you have about your care or to be sure you receive good quality health care. There are other times that we are required to share information by law or by our healthcare oversight agencies. Some uses and disclosures of information require your written permission.

You also have a number of rights regarding your medical information, including the right to:

• Ask for restrictions on the use or sharing of medical information
• Choose the way we contact you
• Look at and copy your medical information
• Ask for changes to your medical information if you believe there is a mistake in your records
• Ask for a list of when, to whom and what information was shared
• A paper copy of our Notice of Privacy Practices

For more information, please call the Community Care office in your county.

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