Home | Provider Resources | About Us | Contact Us | Search

En Español

Community Care’s Quality Improvement Program

High-quality health care is a priority at Community Care. Our quality improvement program is designed with input from network practitioners and follows the guidelines of the National Committee for Quality Assurance (NCQA). Areas of focus include:

• Delivering high value, culturally competent care that incorporates the special needs and preferences of members
• Continuously improving the clinical care and service provided to members
• Enhancing the community’s health status through wellness and preventive behavioral health programs for members
• Pursuing opportunities to improve the health status of members and targeting efforts to the needs of the population
• Ensuring that care and services are available and provided to members in a timely manner, appropriate to the needs and preferences of members
• Ensuring that care and services are coordinated between providers and across all delivery settings through the care management process
• Establishing collegial relationships with providers to achieve superior clinical and customer service outcomes
• Providing exceptional customer service
• Continuously improving quality improvement processes by maintaining comprehensive, current, and effective quality management policies and procedures
• Analyzing performance data and identifying opportunities to improve performance and outcomes

If you would like more information regarding our quality improvement program, contact us at 1-888-251-2224. We will provide you with a description of the program and an update on our progress toward meeting our goals.

If you have any suggestions for improving our quality improvement program, please contact us at:

Community Care Behavioral Health
Quality Management
One Chatham Center, Suite 700
112 Washington Place
Pittsburgh, PA 15219

< Back to All Articles