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UPMC Health Plan
Behavioral Health Services Member Services
1-888-251-0083
1-877-877-3580 (TTY)

Monday - Friday, 8AM - 5PM
In urgent or emergency situations,
staff is available 24 hours a day,
7 days a week.

Behavioral Health Practice Guidelines

UPMC Health Plan Behavioral Health Services uses Clinical Practice Guidelines to help you and your provider make decisions about appropriate health care for specific clinical situations. The guidelines we use are the:

  • American Psychiatric Association (APA) Guidelines for Major Depressive Disorder (Second Edition).
  • National Institute on Drug Abuse (NIDA) Principles of Drug Addiction Treatment: A Research Based Guide.
  • American Psychiatric Association (APA) Guideline for the Treatment of Patients with Schizophrenia (Second Edition)

    To obtain more information about these disorders, please contact UPMC Health Plan Behavioral Health Services at 1-888-251-0083. More information can also be accessed on the web by
  • clicking here for Depression.
  • clicking here for drug addiction.
  • clicking here for Schizophrenia.

UPMC Health Plan Behavioral Health Services welcomes your input regarding these guidelines. If you wish to provide feedback on the guidelines, please contact UPMC Health Plan Behavioral Health Services at 1-888-251-0083 (Hearing Impaired TTY Line: 1-877-877-3580) and ask for a Quality Management Representative.

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