Most contact information is the same for our HealthChoices providers and UPMC Health Plan Behavioral Health Services providers. When they differ, HealthChoices is noted with HC, and UPMC Health Plan Behavioral Health Services is noted with a W.
| Department / Function |
Phone |
Fax |
Community Care
General Information / Main Switchboard |
412-454-2120 |
412-454-2177 |
Member Services for Providers
Member Emergencies
Member Referrals
Information and Education
Member Complaints and Grievances;
|
888-251-2224 |
888-251-0087 |
Member Services
(for Members only)
Member Emergencies
Member Referrals
Information and Education
Member Complaints and Grievances
|
800-553-7499 (HC)
888-251-0083 (W) |
888-251-0087 |
Care Management
Acute Care/Outpatient Referrals
Authorizations
Notification/Registration of Treatment
Continued Stay Review Authorization
Discharge Planning
Comprehensive Case Management
Medical Determination Grievances
Questions about Utilization Management |
888-251-2224 |
888-251-0087 |
Network Development and Management
Provider Applications/Contracts
Credentialing
Provider Education
Provider Satisfaction
Address Changes
Provider Complaints
|
888-251-0093 (HC)
888-251-2224 (W) |
888-251-2177 |
Claims
Status of Claims Payment
Resolution of Claims Payment
|
888-251-0093 (HC)
888-876-2756 (W) |
888-251-0087 (HC)
888-249-5646 (W) |
| Department / Function |
General Correspondence
Community Care Behavioral Health Organization
One Chatham Center, Suite 700
112 Washington Place
Pittsburgh, PA 15219
|
HealthChoices Claims Submission (HC)
Community Care Behavioral Health
Dept. 2129
One Chatham Center Suite 700
112 Washington Place
Pittsburgh, PA 15219 |
UPMC Commercial Claims Submission (W)
UPMC Health Plan
P.O. Box 2999
Pittsburgh, PA 15230-2999
|
UPMC for Life (Medicare) Claims Submission (W)
UPMC Health Plan
P.O. Box 2997
Pittsburgh, PA 15230-2997
|
