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HealthChoices
Medicaid Members
UPMC for Life
Medicare Members
UPMC for Kids
CHIP Members
UPMC Health Plan
Commercial Members

Provider Resources

Welcome+ HealthChoices Resources+ UPMC Health Plan
   Behavioral Health
   Services Resources
Preventive Health
Programs
Provider Network DevelopmentContact Information for Community CareSecure Sites

Provider Line
1-888-251-2224

Monday - Friday, 8AM - 5PM
In urgent or emergency situations,
staff is available 24 hours a day,
7 days a week.

Contact Information

Most contact information is the same for our HealthChoices providers and UPMC Health Plan Behavioral Health Services providers. When they differ, HealthChoices is noted with HC, and UPMC Health Plan Behavioral Health Services is noted with a W.

Telephone Numbers

Department / Function Phone Fax
Community Care
General Information / Main Switchboard
412-454-2120 412-454-2177
Member Services for Providers
Member Emergencies
Member Referrals
Information and Education
Member Complaints and Grievances;
888-251-2224 888-251-0087
Member Services
(for Members only)
Member Emergencies
Member Referrals
Information and Education
Member Complaints and Grievances
800-553-7499 (HC)
888-251-0083 (W)
888-251-0087
Care Management
Acute Care/Outpatient Referrals
Authorizations
Notification/Registration of Treatment
Continued Stay Review Authorization
Discharge Planning
Comprehensive Case Management
Medical Determination Grievances
Questions about Utilization Management
888-251-2224 888-251-0087
Network Development and Management
Provider Applications/Contracts
Credentialing
Provider Education
Provider Satisfaction
Address Changes
Provider Complaints
888-251-0093 (HC)
888-251-2224 (W)
888-251-2177
Claims
Status of Claims Payment
Resolution of Claims Payment
888-251-0093 (HC)
888-876-2756 (W)
888-251-0087 (HC)
888-249-5646 (W)

Mailing Addresses

Department / Function
General Correspondence
Community Care Behavioral Health Organization
One Chatham Center, Suite 700
112 Washington Place
Pittsburgh, PA 15219
HealthChoices Claims Submission (HC)
Community Care Behavioral Health
Dept. 2129
One Chatham Center Suite 700
112 Washington Place
Pittsburgh, PA 15219
UPMC Commercial Claims Submission (W)
UPMC Health Plan
P.O. Box 2999
Pittsburgh, PA 15230-2999
UPMC for Life (Medicare) Claims Submission (W)
UPMC Health Plan
P.O. Box 2997
Pittsburgh, PA 15230-2997